Terms of Service

1. Pilot service and eligibility

Lou-Re is a business-to-business AI receptionist service in pilot development. Account holders must be at least 18, have authority to act for the business, and provide accurate information. Paid activation will not begin until the payment connection, operator identity, and launch review are complete.

2. What Lou-Re provides

Lou-Re can answer inbound calls, follow owner-approved business knowledge and playbooks, take messages, qualify leads, create call reports, connect supported calendars, and perform enabled actions. AI responses may be delayed, misunderstood, incomplete, or incorrect. Owners must test configurations and keep business facts, prices, policies, transfer numbers, and availability current.

3. AI and call-transcription notice

Lou-Re identifies itself as an AI receptionist or AI assistant and gives a transcription notice before continuing. Businesses may not hide, remove, or contradict this disclosure. The owner is responsible for any additional notice or consent required by the locations of the business and caller.

Outbound calls may be made only to an existing customer or a person who affirmatively requested or lawfully consented to that contact. The business must keep evidence of consent, honor do-not-call requests, suppress wrong numbers, use accurate caller identification, follow applicable calling hours, and complete any required registrations. Lou-Re's portal confirmation is a safeguard, not legal advice or proof that every contact is lawful. Lou-Re does not currently send appointment-reminder or booking-confirmation text messages.

4. Prohibited and regulated uses

Users may not use Lou-Re for deception, impersonation, harassment, discrimination, illegal surveillance, spam, purchased or scraped calling lists, unauthorized outbound calls or texts, repeated contact after opt-out, emergency dispatch, fake reviews, unlawful promises, or collection of unnecessary sensitive data. Do not configure the service to request Social Security or tax-identification numbers, full card or bank details, passwords, access codes, detailed medical records, or information used for credit, employment, housing, insurance, or other high-impact decisions.

Payment outreach may provide an owner-approved secure payment link, but Lou-Re may not take payment credentials by voice, threaten a recipient, invent fees or legal consequences, or act as a debt collector. Lou-Re may not provide medical, legal, tax, investment, mental-health, or emergency advice. Healthcare, legal, financial, educational, government, debt-collection, and child-directed deployments require separate review and any required agreements before activation.

5. Accounts and security

Owners must protect passwords and recovery codes, limit access to authorized staff, and promptly report suspected misuse. Lou-Re may suspend access to protect callers, customers, providers, or the platform. Attempting to bypass access controls, retrieve another business's data, or interfere with the service is prohibited.

6. Minute packages and payments

Minute packages are prepaid usage credits, not a monthly subscription. Prices, included minutes, and the effective per-minute rate are shown before checkout. Unused paid minutes roll over while the account remains active and have no cash value except where a refund is required or approved under the billing policy.

Lou-Re may pause call answering when the available minute balance reaches zero, a payment fails, a charge is reversed, or the account violates these terms. Where required, Lou-Re will provide notice and a reasonable opportunity to correct the issue. A temporary suspension does not automatically erase the business's records or release its reserved Lou-Re-managed number. A managed number may be reclaimed after service cancellation and any notice required by law or the applicable plan.

Automatic reload is off by default. If introduced, it will require separate affirmative consent to the exact package, trigger, charge, and safety limit. The portal must provide an immediate online off switch, receipts, and required reminders or change notices. Lou-Re will not use prechecked consent.

7. Refunds, cancellation, and deletion

Duplicate or erroneous charges will be corrected. A wholly unused paid minute package may be requested for refund within 14 days of purchase; used, trial, or promotional minutes are not refundable except as required by law. Owners can stop future service and automatic reload online. A privacy or account-deletion request can be submitted at any time without calling a salesperson.

8. Customer content and caller rights

The business is responsible for its scripts, business facts, links, and instructions. It must have the right to provide that content and must not add false claims, fake testimonials, infringing content, or instructions that violate caller rights. Honest reviews may not be suppressed or conditioned on a benefit.

9. Availability and changes

Lou-Re does not guarantee uninterrupted service, perfect transcription, every answered call, or a particular business result. Planned changes that materially affect price, privacy, or recurring charges will receive legally required notice. Owners remain responsible for a backup method for urgent or essential calls.

10. Liability and law

To the maximum extent allowed by law, Lou-Re is provided without implied guarantees beyond those expressly stated, and Lou-Re is not liable for indirect or consequential business losses. Nothing in these terms limits rights or remedies that cannot legally be waived. Final governing-law, entity, notice-address, and dispute provisions must be completed by licensed counsel before paid launch.

11. Contact

Questions, refunds, cancellations, complaints, and privacy requests can be initiated through the privacy request form. See the Privacy Notice and AI Call Notice.